Appointments 0114 268 4567   » Emergencies

National Patient survey
The national patient survey looks at your experience about GP services and is repeated on a quarterly basis to see the results go to gp-patient.co.uk

Healthwatch Sheffield

You can also leave feedback on the service you receive via the Healthwatch Sheffield Website by clicking on the link below:

Feedback

The Friends and Family Test
As of 1st December 2014 there will be a new way for you to give us feedback on the service you receive from Rustlings Road Surgery. The feedback will take the form of a very simple question:

“How likely are you to recommend us to family and friends if they needed similar care or treatment?”

Your feedback helps us to improve the care you receive, by letting us know what you think we do well and areas where we need to improve we can continue to provide you with the best possible care. Postcards and a feedback box are available on reception. You can also click on the Healthwatch Sheffield link to the right of the page to leave your feedback online.

We also have a suggestions box in the entrance where you can put any other feedback you may have.

Complaints
We operate a standard complaints procedure according to national and local requirements, but we aim to resolve any complaint immediately. In the first instance you can raise any concerns you may have with the Doctor when you see them, or you can put your complaint in writing to the Practice Manager Mrs Annie Stones.

Compliments
Our aim is to provide you with a top notch service with a can-do attitude. It would help us enormously if you can let us know we’re succeeding by sending compliments too!

Patient satisfaction survey
We regularly engage in our own patient satisfaction survey and government led patient satisfaction surveys, and we score consistently highly. In 2009 we were rated 4th out of ninety-one practices in Sheffield. We would be more than happy to provide copies of our results if you would like to see them: We usually place copies of results in our waiting room for patients to read.

NHS Choices
You can also read and leave feedback at NHS Choices

CQC
You can view our status with the Care Quality Commission and report concerns about the service we offer.